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NEWS AND EVENTS:   Deadline for submission of papers: Monday, January 15th, 2018     Announcement of accepted papers: Thursday, February 1st, 2018    Deadline for submission of research after the amendment: Thursday, February 15th, 2018    Deadline for registration at the conference: Tuesday April 10th, 2018    Two workshops:Thursday/Friday April 12th/13th, 2018    Conference timeline: Wednesday/Saturday April 11th/14th, 2018    Pre-Conference Workshop by CLICKS Building a Sustainable Quality Culture : From Internal Quality Assurance to External Accreditation 9th & 10th of April,2018 | The Lebanese International University,Bekaa,Lebanon    


Francisco Marmolejo is the World Bank’s Lead of its Global Solutions Group on Tertiary Education, and sinceJuly 2016 he also serves as the Lead Education Specialist for India, based in Delhi. In his capacity as the World Bank’s most senior official in tertiary education (also known as higher education in several countries),he serves as the institutional focal point on this topic, and provides advice and support to country-level related tertiary education projects that the Bank has in more than 60 countries. As part of his activities, he coordinates the Bank’s internal thematic group on tertiary education, which helps to facilitate exchange of ideas among the more than 100 staff members and consultants involved in related initiatives across the globe. In India he provides technical expertise on a variety of educational projects. One of the Bank’s initiatives in which he serves as Task Team Leader is the University Governance and Management Project under which more than 120 higher education institutions from 8 countries in the MENA region participate. Also, he has been the principal author of a benchmarking tool focusing on the assessment of readiness and implementation of national tertiary education policies developed as part of the Systems Approach for Better Educational Results (SABER) program of the World Bank.

Before joining the World Bank in 2012, he served for 18 years as founding Executive Director of the Consortium for North American Higher Education Collaboration, a network of more than 160 tertiary education institutions primarily from Canada, the U.S. and Mexico, based at the University of Arizona (UA), where he also worked as Assistant Vice President. At UA, he was Affiliated Researcher at the Center for the Study of Higher Education, and Affiliate Faculty at the Center for Latin American Studies. Previously, he was an American Council on Education (ACE) Fellow at the University of Massachusetts, and also he has been Vice President for Administration and Academic Vice President at the University of the Americas in Mexico.

He has worked as International Consultant at the headquarters of the Organization for Economic Cooperation and Development (OECD) in Paris, France, and has been part of OECD and World Bank peer review higher education teams in Europe, Latin America, the Middle East, Africa and Asia. He serves or has served on advisory boards and committees at a variety of universities and organizations, including the International Association of Universities, the American Council on Education’s Commission on International Initiatives, NAFSA, World Education Services, the Lumina Foundation for Education, and the Centre for Internationalization of Higher Education at UNICATT-Milan.

@fmarmole (English)
@FJ_Marmolejo (Español)

Dr. Narimane Hadj-Hamou
Founder & CEO

Dr. Narimane is the Founder and the CEO of the Center of Learning Innovations and Customized Knowledge Solutions (CLICKS). Previously she was the Assistant Chancellor for Learning and Academic Development (Provost) at the Hamdan Bin Mohammed Smart University in Dubai, UAE where she has established and led the academic, research and eLearning vision of the first online University to be recognized and accredited by the Ministry of Higher Education and Scientific Research in the UAE. She has assumed other leadership roles including acting as a Dean for Students Affairs, a Dean for Learning and Teaching and a Director of e-Learning. Drawing on more than 17 years of experience Dr. Hadj-Hamou expertise and professional background span areas such as technology integration and e-learning in higher education; teaching and learning, quality assurance and accreditation and governance. She has been the driving force in the promotion of online education and blended learning in the Region by leading many pioneering projects and initiatives. She is Founder and was the first elected President of the Middle East eLearning Association (MEeA), led the establishment of the MENA Association of University Presidents and chairs the MENA Higher Education Leadership Forum Over the years she has delivered more than 120 keynote addresses and workshops and led numerous roundtables and panel discussions. Dr. Hadj-Hamou has also been active in publishing articles, book chapters, case studies, and was the founder and editor of the International Journal of Excellence in eLearning for several years. Dr. Narimane consults for various HEIs across the region in areas related to QA, technology integration, governance and strategy development and serves as an expert for various regional UNESCO offices. In addition she acts as an external reviewer for accreditation agencies and provides advice on QA related matters. Dr. Hadj-Hamou was listed among the 200 most influential Arab Women by Forbes Magazine in 2014; have received the Arab Women Award for Education in 2016 and the Influential Education Leaders Award at the University of Cambridge in 2017.


Fiona Crozier
Head of International
QAA, United Kingdom

Fiona Crozier has worked in higher education for 25 years and joined the QAA in 1998. From April 2013 – July 2015, she worked as Director of Quality at University College Cork, Ireland and returned to QAA in August 2015.

Her higher education experience spans HE institutions and national/international agencies. It ranges from policy development and the development of review methodologies to aspects of the quality assurance remit of the Bologna Process, including drafting the revised Standards and Guidelines for Quality Assurance in the EHEA (ESG 2015). She has implemented review methodologies (including the training of reviewers) and has managed multiple reviews. She has managed internal and external quality assurance procedures in the UK and internationally.

Fiona was a member of the Board of the European Association for Quality Assurance (ENQA) from 2008-2013 and was Vice President of the same from 2009-2013. She has been involved in projects in Africa, Latin America, the Far East and Europe.

She chaired the INQAAHE review of QQA, Bahrain in 2014, is a current reviewer for the Danish Accreditation Agency and the Finnish Evaluation Council and is a current chair for ENQA reviews of Quality Assurance Agencies. Among her agency roles, she is currently a member of the International Advisory Committee for the Swedish quality assurance agency (UKA) and of the Advisory Board of the French agency (HCERES). She is currently an ENQA expert on the EU-funded SHARE project in the ASEAN region.

Prof. Dr. Jamal Daoud Abu-Doleh
Vice President for Administrative Affairs
Yarmouk University, Jordan

Dr. Jamal is currently a professor of HRM at the Business Administration Dept. at Yarmouk University in Jordan. He obtained his Ph.D. in Business Administration/specialized in Human Resource management from University of Bradford Management Center, U.K in 1996. He holds an MBA degree from Saint Louis University, USA, in 1991. Prof. Abu-Doleh is a quality assurance consultant for many international bodies. He is a member of many International Journal Editorial Advisory Board. He has over 30 published researches in reputable journals and has supervised more than 70 MBA theses.